1. Eligibility for Refund
Refunds may be issued under the following circumstances:
- Service Cancellation by Customer: If you cancel a service booking within the eligible timeframe as per our 'Cancellation Policy', you may be entitled to a partial or full refund of any advance payment made.
- Service Cancellation by Provider/ServiceBook24.in: If a service is cancelled by the Service Provider or ServiceBook24.in and an alternative cannot be arranged to your satisfaction, you will receive a full refund of any advance payment.
- Service Not Delivered or Unsatisfactory Service: If a booked service is not delivered, or if the service delivered is significantly not as described or is of unsatisfactory quality, you may be eligible for a partial or full refund. Such cases will be investigated by our support team. You must report such issues within 24 hours of the scheduled service time or completion.
- Payment Errors: In case of accidental overcharges or duplicate payments, a full refund of the excess amount will be processed.
2. How to Request a Refund
To request a refund, please contact our customer support team via email at support@servicebook24.in or call us at +91 87085 81734. Please provide your booking ID, reason for the refund request, and any supporting evidence (e.g., photos, videos for unsatisfactory service).
Refund requests must typically be made within 7 days of the service date or cancellation date, unless otherwise specified.
3. Refund Processing
Once a refund request is received and approved, we will process the refund within 5-7 business days. The refunded amount will be credited back to your original method of payment (e.g., credit card, debit card, net banking, wallet).
Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment gateway's processing times.
4. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
- Cancellations made outside the eligible timeframe as per our 'Cancellation Policy'.
- No-shows by the customer at the scheduled service time and location.
- Minor deviations in service that do not significantly impact the overall quality or outcome.
- Issues reported after the stipulated timeframe (e.g., more than 24 hours after service completion for quality concerns).
- Services completed to a satisfactory standard as agreed upon at the time of booking.
5. Disputes
If you disagree with a refund decision, you can raise a dispute by contacting our support team. We will review the case again and provide a final resolution.
6. Policy Modifications
ServiceBook24.in reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services after such changes constitutes your acceptance of the new policy.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at support@servicebook24.in or call us at +91 87085 81734.