Frequently asked questions

Booking a service is easy! Simply browse our service categories or use the search bar to find what you need. Select the service, choose a provider (if applicable), pick a date and time, and confirm your booking. You can do this through our website or mobile app.

Yes, all service providers on our platform go through a rigorous verification process. We check their credentials, experience, and background to ensure you get reliable and professional service.

We accept various online payment methods, including credit/debit cards, net banking, UPI, and popular mobile wallets. All transactions are encrypted and secure.

Yes, you can reschedule or cancel your booking subject to our cancellation policy. Please refer to the 'Cancellation Policy' page for detailed information. You can manage your bookings through your account dashboard.

Customer satisfaction is our top priority. If you're not satisfied with the service provided, please contact our support team within 24 hours of service completion. We will investigate the issue and work towards a resolution, which may include a re-service or a refund as per our 'Refund Policy'.

Our platform (website and mobile app) is available 24/7 for you to browse services and make bookings. While some services might have specific operational hours depending on the provider, our booking system and customer support channels are accessible around the clock.

We're always looking for skilled professionals! You can register as a service provider by clicking on the 'Become a Service Provider' link on our website. You'll need to fill out an application form and provide necessary documents for verification. Our team will review your application and guide you through the onboarding process.

Every booking gets a 4-digit start PIN in the customer app. Share it with your provider only when they are with you and ready to start. The job cannot start without it. When the work is finished, you share a second code, the completion PIN.

Yes. After the provider accepts, the booking shows each step: on the way, arrived, in progress and completed, and you get a notification at each one. During an active booking the app can also show your provider's live location on the map when it is shared.

Sign in with your email address and a one-time code sent to that email, or continue with Google.

Install the provider app, sign in, and enter an invite code. You can get one from a provider who already works with ServiceBook24, or from a hub that manages a team of providers. Your profile is reviewed before you start getting requests. No code yet? Use the form on our Become a Provider page or contact us.